Diziana, powered by Zendesk, comes with expert services to help you set up a truly efficient customer service operation. Some of the key areas we cover are:
Mapping out and automating your key business processes.
Multi-channel integration – getting Zendesk to work with voice telephony, social media, your corporate website and mobile technology.
Multi-branding – if you handle multiple brands.
Developing intelligent event driven triggers to automate escalations and typical ticket handling tasks.