Which Payment Methods are supported?
- PayPal (via our website or against invoice)
- Credit Card (via our website or against invoice)
- Bank Transfer (WIRE/SWIFT) -- against an invoice we raise
How does the payment process work? When will I get my themes?
- Online Purchase
- You can purchase Diziana themes/plugins/services for Zendesk® Guide Help Center from diziana.com or zendesktheme.com, and pay using PayPal (Credit Card or PayPal Balance). You don't need PayPal account, please choose Guest Checkout when you are on PayPal website.
- As soon as a purchase on the website is successfully completed, you would get an email with order details and instructions to download themes instantly.
- You can always download your purchased themes from our website.
- Offline Purchase
- Sign up on Diziana.com
- Browse and select Diziana theme(s)/plugin(s)/service(s) on diziana.com
- Contact us via Email (firstname.lastname@example.org) or Support Center
- We will send you a cost estimate
- Once you approve cost estimate, we would send you a invoice along with bank details
- You can either make payment using Credit Card or PayPal; or transfer money to our bank via WIRE (international), or RTGS/IMPS (India only)
- Inform us about the payment transfer
- Once payment is realized, you will get an email from our store with link of theme; or email from us if you have paid for branding/byod service.
- We understand companies might have different policies when it comes to purchasing items or services, hence they might need estimates, proforma invoice, invoices and other things.
- Please let us know, and we would do whatever works for you
Will I be charged every month/year if I buy an individual theme?
It's a one-time purchase for the particular version of the theme. You would get single site (or number of sites you purchased) non-exclusive perpetual license of the theme(s) to be used in your Help Center forever.
How does theme licensing work?
- With each theme purchase, you get a non-exclusive perpetual license of the theme (version) for one help-center (brand) forever. You will be eligible to receive minor updates for the said theme version. The future major releases require separate purchase. Diziana
- With Diziana BYOD (theme customized from design provided by you), you get a non-exclusive perpetual license to use our theme code (which has been customized) forever.
Do you have the membership or annual subscription options?
At present, we don’t have that. However, we understand content writers, and web agencies can benefit from a membership or subscription options where they get access to all themes at a flat annual price. We have that in mind, and we are working on it. Please subscribe to our newsletter, and we would keep you posted.