Diziana, comes with expert services to help you set up a truly efficient customer service operation. Some of the key areas we cover are:
- Mapping out and automating your key business processes.
- Multi-channel integration – getting Zendesk to work with voice telephony, social media, your corporate website and mobile technology.
- Multi-branding – if you handle multiple brands.
- Developing intelligent event driven triggers to automate escalations and typical ticket handling tasks.
Diziana provides solutions for companies wishing to develop, expand or modify their existing help centers. The first implementation of our long-term plan is offering new and existing Zendesk® customers the ability to have a top-of-the-range help center. The objective is to allow our clients to purchase a ready-made template quickly and, when requested, to brand the templates to a client’s specific requirements.
Diziana Zendesk Themes (templates)
Add New Dimensions To Your Zendesk® Help Center with Diziana Free and Premium Themes. We have designs applicable to specific industries. However, if you see a design you would like to modify slightly from a different category for your industry, let us know in the Branding task, and we can make the changes you need.
Diziana Zendesk Help Center Plugins
Together with advanced technological plug-ins to add additional functionality to the Zendesk® help center, our clients can essentially implement any type of help center they want. All work is performed in-house with top class employees.
- Creating custom apps based upon requirements to integrate with your business tools
- Helping to manage the application integration process
Diziana Zendesk Help Center Branding Services
With Diziana brand and create unique and powerful help centres. Ensure the customer user experience is on the same level as the user experience for your product. Brand the agent interface so your employees work in familiar corporate environment.
Diziana are the world experts in Zendesk and the Zendesk Help Center.
- Amazing themes for easy integration
- Enhancing existing functionality with plugins
- Integration into external authoring applications
Diziana Zendesk Implementation & Integration Services
Collaboration is the key. Not only with your customers and within your organization but also with other business critical applications such as CRMs and tools to help manage your marketing campaigns, project management, telephony system and many others. The Zendesk marketplace has 100 integration apps, third-parties have many more and Diziana can create custom apps upon requirements.
Having already implemented in many differing industries, we are perfectly placed to help your company. Whether your company is a startup or Enterprise, we can help with the implementation process.
- Tailoring Zendesk to your specific requirements
- Ensuring smooth integration into your other business critical tools such as your CRM, campaign management tools and sales automation platforms.
- Simplifying the migration from a legacy help desk
Diziana Annual Maintenance Services
A long-term maintenance plan ensures you receive prompt answers to your questions. Choose the plan that best fits your requirements. Your success is critical to us and we will help you every step of the way.
However, we do recommend that we integrate your themes simply because we know the coding of the theme and take responsibility for fixing bugs that are directly related to theme implementation.
Diziana Team and Development Practices:
- Craftsmanship: We believe in elegance not only on surface but underneath
- Our team consists of people with strong background and experience in product development, and customer support. They come from companies like Macromedia, Adobe, Yahoo!
- Our team follows best-practices (Clean Code, Version Control, Peer Code Reviews, Web Standards), and best tools for the work
- We love sharing knowledge, and customer's interest comes before our interest.
- We believe in generating and creating value
- We won't sell you what you don't need