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    Custom Theme Development and Feature Implementation FAQ's

    What is costs involved in making a custom page for my company using the Zendesk platform?

    The cost depends on the degree of customization it requires. It generally depends on the number of Development hours it would take to accomplish the task. We would firstly like to look at the custom design of the page you are looking for.

    • Mock-ups/doc file/PPTX etc to show us.
    • A rough idea (Doc/PPTX etc) of stuff you have in your mind.

    Once we get the background of the work scope, we would submit the cost and the expected time to deliver it.

    For more contact us at support@diziana.com and speak to an agent.

    What is the turnaround time?

    The time depends on the complexity of work. We always try to do it as fast as we can. However, the general time to deliver the custom theme is 12 working days.

    Note: The time didn't include your feedback/response time. 

    Do you offer custom plugin development on our existing HC? What is the time and cost

    Yup, we offer. The time and cost depends on the complexity of work. 

    Note: The time didn't include your feedback/response time.

    What is the general process to do the turnaround?

    We follow below process to do the turnaround:

    • Diziana would set up the stuff (theme, branding,customization etc) in your sandbox.
    • Once implemented , Diziana would submit as a first draft and ask you to review it and share feedback.
    • Diziana would work on your feedback and then move the stuff in your production.
    • The above two steps are iterative and can repeat till the time Diziana get the confirmation to move the theme to your production.
    • Diziana would take permission before moving the theme code to your production.
    • Diziana would take the back-up of your existing theme code before moving the customized theme code so as to revert the change at any point of time.
    • Diziana would then move the  theme code to your production (empty or wth minimum contents upto or less than 20 articles)
    • For more articles please check our content migration services. In this service Diziana makes sure your all the articles are formatted correctly as is as per the layout.  
    • Moving the theme would have minimum/no downtime.
    • Diziana would then ask you to review the production box and share feedback.
    • Diziana would take your permission to publish the changes. (until you HC isn't published your customer won't see the updated HC and that's why there would be minimal downtime)
    • If all set Diziana would then request to sign-off the project.
    • Diziana also offers maintenance service, we must say you should try one.
    Have more questions? Submit a request
    Avatar
    Tarun Sahu

    What is costs involved in making a custom page for my company using the Zendesk platform?

    The cost depends on the degree of customization it requires. It generally depends on the number of Development hours it would take to accomplish the task. We would firstly like to look at the custom design of the page you are looking for.

    • Mock-ups/doc file/PPTX etc to show us.
    • A rough idea (Doc/PPTX etc) of stuff you have in your mind.

    Once we get the background of the work scope, we would submit the cost and the expected time to deliver it.

    For more contact us at support@diziana.com and speak to an agent.

    What is the turnaround time?

    The time depends on the complexity of work. We always try to do it as fast as we can. However, the general time to deliver the custom theme is 12 working days.

    Note: The time didn't include your feedback/response time. 

    Do you offer custom plugin development on our existing HC? What is the time and cost

    Yup, we offer. The time and cost depends on the complexity of work. 

    Note: The time didn't include your feedback/response time.

    What is the general process to do the turnaround?

    We follow below process to do the turnaround:

    • Diziana would set up the stuff (theme, branding,customization etc) in your sandbox.
    • Once implemented , Diziana would submit as a first draft and ask you to review it and share feedback.
    • Diziana would work on your feedback and then move the stuff in your production.
    • The above two steps are iterative and can repeat till the time Diziana get the confirmation to move the theme to your production.
    • Diziana would take permission before moving the theme code to your production.
    • Diziana would take the back-up of your existing theme code before moving the customized theme code so as to revert the change at any point of time.
    • Diziana would then move the  theme code to your production (empty or wth minimum contents upto or less than 20 articles)
    • For more articles please check our content migration services. In this service Diziana makes sure your all the articles are formatted correctly as is as per the layout.  
    • Moving the theme would have minimum/no downtime.
    • Diziana would then ask you to review the production box and share feedback.
    • Diziana would take your permission to publish the changes. (until you HC isn't published your customer won't see the updated HC and that's why there would be minimal downtime)
    • If all set Diziana would then request to sign-off the project.
    • Diziana also offers maintenance service, we must say you should try one.
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