Your self-service portal is the face of your product support and the first glimpse at your brand offering. It can also be your launchpad, propelling users into your story and unique differentiation.
The Diziana project combines expertize in the design, integration, content world, app development and integration, and customization.
- Creating custom apps based upon requirements to integrate with your business tools
- Helping to manage the application integration process
- Mapping out and automating your key business processes.
- Multi-channel integration – getting Zendesk to work with voice telephony, social media, your corporate website and mobile technology.
- Multi-branding – if you handle multiple brands.
- Developing intelligent event driven triggers to automate escalations and typical ticket handling tasks.
- Tailoring Zendesk to your specific requirements
- Ensuring smooth integration into your other business critical tools such as your CRM, campaign management tools and sales automation platforms.
- Simplifying the migration from a legacy help desk
- Ticket management
- Monitoring and reporting
- Automated workflows
- Framework development
Having already implemented in many differing industries, we are perfectly placed to help your company. Whether your company is a startup or Enterprise, we can help with the implementation process.