Whether you're looking for HC training for a private group, or a self-paced course you can start immediately. Diziana training program has the solution for you.
A training is not a one sort affair; rather it is a step-by-step process that will be completed only after successful completion of given sequential activities.
- Understanding and working with the self-service portal.
- Working with Zendesk backend system to manage support tickets.
- Understanding user roles (agent,admin) and it's working.
- Learn how to work with reports and insight.
- Learn about automation and Macros.
1. Identifying Training Needs
Training need is a difference between standard performance and actual performance. Hence, it tries to bridge the gap between standard performance and actual performance. The gap clearly underlines the need for training of employees. Hence, under this phase, the gap is identified in order to assess the training needs.
2. Establish Specific Objectives
After the identification of training needs, the must crucial task is to determine the objectives of training. Hence, the primary purpose of training should focus to bridge the gap between standard performance and actual performance. This can be done through setting training objectives. Thus, basic objective of training is to bring proper match between man and the job.
3. Select Appropriate Methods
Training methods are desired means of attaining training objectives. After the determination of training needs and specification of objectives, an appropriate training method is to be identified and selected to achieve the stated objectives. There are number of training methods available but their suitability is judged as per the need of organizational training needs.
4. Implement Programs
After the selection of an appropriate method, the actual functioning takes place. Under this step, the prepared plans and programs are implemented to get the desired output. Under it, employees are trained to develop for better performance of organizational activities.
5. Evaluate Program
It consists of an evaluation of various aspects of training in order to know whether the training program was effective. In other words, it refers to the training utility in terms of effect of training on employes' performance.
Finally, a feedback mechanism is created in order to identify the weak areas in the training program and improve the same in future.