Where can I download my purchased theme?
Once you have completed theZendesk Guide Help Center Theme purchase, you can download the theme files from your account section on the respective site:
Where do I host my theme?
On the Zendesk® Guide Help Center. You need a license, and right plan to use Custom Theme with your Zendesk® Guide Help Center. We can help you getting you Zendesk® license, please feel free to contact us (firstname.lastname@example.org).
What would you need from us?
We would need access to yourZendesk® Guide Help Center so we can modify/update theme. The theme you have selected. If there is anything else we might need, our team would work with you to sort out.
What would the timeline for the branding of theme would be?
We would complete the integration and your Zendesk® Guide Help Center branding within 7 business days.
When the user logs in to view their open tickets – will this layout and look change at all?
No layout remains the same but its look (text color, fonts etc) will be changed as per the purchased theme.
When the user creates a ticket – are any fields changed or the look updated?
No, no. fields will be same but its look (color, fonts, text box size and shape etc) will be changed as per the purchased theme.
We are not currently using the community function but are looking to add this in the near-future. Will the CSS update this looks as well?
Yes, this will be updated as per the purchased theme.