We're happy to help you!

Submit a request
    Getting Started

    Getting started

    If you are new to Diziana here's some quick steps for how to get started.

    Knowledge Base

    Knowledge Base

    Find what you need in our Knowledge base.

    Community

    Community

    Be a part of Diziana Community to get advice from our customer service pros and try various tips and tricks.

    Theme Installation and Branding

    Installation

    You can install the theme by following instructions shared in this document.

    If you have any problems, please go to http://www.diziana.com or send an email to support@diziana.com and one of our support team members would get back to you.

    Premium themes come with free installation service,so please let us know if you want us to install the theme for you. If you have downloaded one of the free themes, you can purchase an installation service, and we would help you.

    Reformatting or restyling of articles to fit into new design is not part of this free service. If you want us to make sure all of your articles look good, we can help you with that as paid support.

    Steps:

    Please follow instructions below to install a theme in your Zendesk Help Center.

    Note:

    • You need admin access to the Zendesk Help Center to be able to perform the installation process.
    • Presently, there isn’t an automatic process to follow the instructions carefully. It’s not complicated and only should take a couple of minutes
    • If your Zendesk plan comes with Sandbox, it is always recommended to install in Sandbox and test things before you apply the process in production/live version of Help Center.
    •  
    • Download theme (deployment) files from your account in Diziana.com or ZendeskTheme.com
    • Log in as admin to your Guide
    • Sandbox or Live - https://yoursubdomain.zendesk.com/hc/en-us
    • Click on Guide Admin located in the headerdiziana_mabonte_branding_image1.png
    • Click on Customize Design located in the sidebar of your navigation menu.diziana_mabonte_branding_image2.png
    • Drag and drop here zip folder to import theme.diziana_mabonte_branding_image3.png
    • Click on View Theme to view the theme's preview and code.diziana_mabonte_branding_image4.png

     

    Branding: Colour, Logo, Favicon, Images, and Font

    Changing Colour Scheme of the Theme

    To change the color scheme of theme, click on Colors (it will look like something shown in the image below). Update the colors as per your requirement. Click on Publish & Voila! you're done.

    diziana_mabonte_branding_image5.png

     

    Upload Logo and Favicon image files

    • Upload logo

    To change the logo, click on Brand to expand the brand section. Click "Replace" link under the logo.

    diziana_mabonte_branding_image6.png

    Select and upload your Company Logo. Click Publish and Voila! you're done.

    • Update favicon

    To change the favicon, click on Brand to expand the brand section. Click "Replace" link under favicon.

    diziana_mabonte_branding_image7.png

    Select and upload your Company Favicon. Click Publish and Voila! you're done.

     

    Change Images

    To change images, click on Images to expand images section.Now click on Replace to change the image.

    diziana_mabonte_branding_image8.png

     

    Change Font 

    To change the font, click on Font to expand font section.

    diziana_mabonte_branding_image9.png 

    Now click on the drop-down area to change the heading-font and text-font.

    diziana_mabonte_branding_image10.png

    Have more questions? Submit a request
    Avatar
    Diziana Help

    Installation

    You can install the theme by following instructions shared in this document.

    If you have any problems, please go to http://www.diziana.com or send an email to support@diziana.com and one of our support team members would get back to you.

    Premium themes come with free installation service,so please let us know if you want us to install the theme for you. If you have downloaded one of the free themes, you can purchase an installation service, and we would help you.

    Reformatting or restyling of articles to fit into new design is not part of this free service. If you want us to make sure all of your articles look good, we can help you with that as paid support.

    Steps:

    Please follow instructions below to install a theme in your Zendesk Help Center.

    Note:

    • You need admin access to the Zendesk Help Center to be able to perform the installation process.
    • Presently, there isn’t an automatic process to follow the instructions carefully. It’s not complicated and only should take a couple of minutes
    • If your Zendesk plan comes with Sandbox, it is always recommended to install in Sandbox and test things before you apply the process in production/live version of Help Center.
    •  
    • Download theme (deployment) files from your account in Diziana.com or ZendeskTheme.com
    • Log in as admin to your Guide
    • Sandbox or Live - https://yoursubdomain.zendesk.com/hc/en-us
    • Click on Guide Admin located in the headerdiziana_mabonte_branding_image1.png
    • Click on Customize Design located in the sidebar of your navigation menu.diziana_mabonte_branding_image2.png
    • Drag and drop here zip folder to import theme.diziana_mabonte_branding_image3.png
    • Click on View Theme to view the theme's preview and code.diziana_mabonte_branding_image4.png

     

    Branding: Colour, Logo, Favicon, Images, and Font

    Changing Colour Scheme of the Theme

    To change the color scheme of theme, click on Colors (it will look like something shown in the image below). Update the colors as per your requirement. Click on Publish & Voila! you're done.

    diziana_mabonte_branding_image5.png

     

    Upload Logo and Favicon image files

    • Upload logo

    To change the logo, click on Brand to expand the brand section. Click "Replace" link under the logo.

    diziana_mabonte_branding_image6.png

    Select and upload your Company Logo. Click Publish and Voila! you're done.

    • Update favicon

    To change the favicon, click on Brand to expand the brand section. Click "Replace" link under favicon.

    diziana_mabonte_branding_image7.png

    Select and upload your Company Favicon. Click Publish and Voila! you're done.

     

    Change Images

    To change images, click on Images to expand images section.Now click on Replace to change the image.

    diziana_mabonte_branding_image8.png

     

    Change Font 

    To change the font, click on Font to expand font section.

    diziana_mabonte_branding_image9.png 

    Now click on the drop-down area to change the heading-font and text-font.

    diziana_mabonte_branding_image10.png

    0
    Comments
    Diziana Support

    Knowledge base

    Have more questions? Submit a request
    Theme Installation and Branding
    Was this article helpful?
    0 out of 0 found this helpful